The following benefits are on an access only basis. These services include:
• Emergency telephonic advice and information – 24/7
• Referrals to medical practitioners and facilities
• Liaison with next of kin to keep them informed
In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving the member. The member will receive emergency advice or have the necessary support organised, by utilising the 24-hour Contact Centre.
This service includes referrals to Crisis lines in case of
• Poison Hotline – In House
• Suicide Hotline – Lifeline
• Rape and HIV Counselling
• Family and Domestic Abuse
• Child Abuse
• Bereavement Counselling
For the member's medical aid or own account
• Emergency medical response to the scene of an incident
• Emergency medical transportation to the nearest appropriate medical facility
Please note: Medical Assistance is only valid for emergencies within the borders of South Africa.

The following benefits are on an access only basis. These services include:
• Emergency telephonic advice and information – 24/7
• Referrals to medical practitioners and facilities
• Liaison with next of kin to keep them informed
In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving the member. The member will receive emergency advice or have the necessary support organised, by utilising the 24-hour Contact Centre.
This service includes referrals to Crisis lines in case of
• Poison Hotline – In House
• Suicide Hotline – Lifeline
• Rape and HIV Counselling
• Family and Domestic Abuse
• Child Abuse
• Bereavement Counselling
For the member's medical aid or own account
• Emergency medical response to the scene of an incident
• Emergency medical transportation to the nearest appropriate medical facility
Please note: Medical Assistance is only valid for emergencies within the borders of South Africa.